Privacy Policy & Customer Security

1. Overview & Information We Collect

At EXCELLENCE IT SERVICES ("EITS Marketplace"), located in Kamothe, Navi Mumbai, we are committed to safeguarding the privacy and confidentiality of our customers, buyers, and sellers. When you browse our website, buy certified refurbished laptops, sell your old device, or schedule doorstep scrap pickup, we collect relevant contact and transaction details such as your name, phone number, delivery/pickup address in Navi Mumbai, and email address.

2. Complete Data Sanitization Guarantee (DoD Standard)

When you sell or scrap your old computer, laptop, or storage drive to EITS Marketplace, our certified technicians execute industry-standard data destruction (DoD 5220.22-M compliant wipe) to permanently erase all personal photos, operating system credentials, browsing history, and financial files before any hardware is refurbished or recycled.

3. How Your Information is Used

• To schedule local same-day doorstep pickup in Kamothe, Panvel, Kharghar, and surrounding areas.
• To verify hardware specifications and provide genuine spot cash quotations for your used gadgets.
• To process order confirmation, warranty registration, and provide real-time updates via WhatsApp or SMS.
• We never sell, rent, or trade your personal telephone numbers or data to third-party telemarketers.

4. Payment Information Security

All online payment transactions processed on our platform are secured via certified Payment Gateways (such as Razorpay) with 256-bit SSL encryption. EITS Marketplace does not store your Credit/Debit card numbers or CVV on our servers. For Cash on Delivery (COD) and spot payments, payments are transferred directly via UPI or cash upon physical device handover.

5. Contact Our Privacy Officer

If you have questions regarding this privacy policy or wish to request data deletion, contact us at: