These Terms and Conditions constitute a legally binding agreement between you (the "Customer", "User", or "Seller") and EXCELLENCE IT SERVICES ("EITS", "we", "us", or "our"), operating the EITS Marketplace at Kamothe, Navi Mumbai. Acceptance of these terms is mandatory prior to participating in any marketplace activities including buying products, selling used devices, device exchange, or scrap collection.
Note for Legal Audit: These terms are drafted to protect the legitimate business interests of Excellence IT Services to the maximum extent permissible under the Consumer Protection Act, 2019, Information Technology Act, 2000, and Indian Contract Act, 1872. They must be reviewed by a qualified Indian legal professional.
1.1. By accessing, browsing, registering on, or transacting through the EITS Marketplace website or visiting our physical store in Kamothe, Navi Mumbai, you explicitly agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2. Access to marketplace features—including submitting device valuation requests, placing purchase orders, booking doorstep pickups, and requesting exchanges—is conditional upon your prior, informed, and active consent to these Terms and Conditions. Browsing, inactivity, or preselected checkboxes do not constitute valid legal acceptance.
1.3. Each time these Terms are materially updated, customers will be requested to review and renew their acceptance before initiating new transactions. Customers may request access to the specific version of the terms they previously accepted.
2.1. You agree to provide true, accurate, current, and complete information regarding your legal identity, mobile phone number, physical address, and all disclosures concerning devices submitted for sale or purchase.
2.2. Any intentional omission, misleading statement, or false declaration regarding a device's functional condition, defect history, water damage, or ownership status constitutes a material breach of this Agreement and entitles EITS to decline, cancel, or seek restitution for the affected transaction.
3.1. Excellence IT Services actively trades, buys, sells, exchanges, and refurbishes only the following authorized product categories:
4.1. No Guarantee of Purchase: Submitting a device questionnaire or receiving an indicative online estimate does not constitute a binding agreement by EITS to purchase your device. All purchases are strictly contingent upon successful physical inspection and mutual price agreement.
4.2. Indicative Pricing: Any price estimate generated by our online price calculator is preliminary and illustrative only, based entirely upon the hypothetical assumption that the device matches the selected cosmetic and internal parameters.
4.3. EITS Right to Decline: EITS reserves the absolute right to decline the purchase of any device at any stage of the process, including during initial review, at doorstep inspection, or following technical diagnostics, without assigning any specific reason.
5.1. Ownership Declaration: By tendering a device to EITS for valuation or sale, you irrevocably warrant and declare that you are the sole legal owner of the device, or possess valid written authorization from the lawful owner to sell it.
5.2. Free of Encumbrances: You declare that the device is free from all liens, hypothecations, finance company claims, unpaid installment agreements, or corporate asset tracking controls.
5.3. Identity and Ownership Proof: EITS requires every seller to present a government-issued photo identity card (e.g. Aadhaar Card, PAN Card, Voter ID, or Passport) and strongly encourages the provision of original tax invoices or warranty cards. EITS retains copy records of such verification strictly in compliance with applicable law.
6.1. Prior to finalizing any purchase, an authorized EITS technical specialist will inspect and test the device either at your doorstep (within our Navi Mumbai service nodes) or at our Kamothe store.
6.2. Diagnostic Assessment: Inspection may include power cycle testing, battery degradation benchmarks, display pixel checks, motherboard thermals, port continuity, memory/storage integrity checks, and internal inspection for liquid spillage or burnt circuitry.
6.3. Valuation Criteria: The final commercial valuation proposed by EITS reflects the actual physical condition, cosmetic blemishes, functional faults, component age, current wholesale replacement cost, and prevailing market demand.
7.1. Following physical inspection, EITS will present a proposed final purchase price. The transaction will proceed only upon your active and unequivocal agreement to this price.
7.2. Payment Conditions: Once price agreement and ownership verification are complete, payment will be disbursed immediately via Bank Transfer, UPI (GPay/PhonePe/Paytm), or Cash in Indian Rupees (INR).
7.3. Title Transfer: Complete, irrevocable legal title, ownership, and all rights in the device pass to Excellence IT Services immediately upon disbursement of the agreed payment. Once payment is made, the transaction is final and non-reversible.
8.1. Customer Responsibility: You are solely and exclusively responsible for backing up all personal, confidential, business, and financial data stored on your device prior to handing it over to EITS.
8.2. Removal of Accounts: You must sign out of and permanently remove all user accounts, including Apple ID / iCloud, Google Accounts, Microsoft Accounts, BitLocker encryption, BIOS passwords, and tracking software (e.g. Find My Mac, Computrace). EITS will not purchase devices locked by active cloud security accounts.
8.3. EITS Secure Sanitization: While EITS conducts standard factory reset and data sanitization routines as a courtesy and best practice, EITS expressly disclaims all liability for any loss, inadvertent exposure, or recovery of data left on the device. You release EITS from any and all data protection or privacy claims arising from files remaining on sold equipment.
9.1. Zero-Tolerance Stolen Property Policy: Excellence IT Services maintains a strict zero-tolerance policy against handling stolen, pilfered, looted, or unlawfully acquired equipment.
9.2. Police Cooperation: In the event that any tendered device is identified as stolen property or subject to an active police First Information Report (FIR), EITS will immediately impound the device, decline the transaction, and submit all customer information, photographs, and surveillance logs to the Navi Mumbai Police and relevant law enforcement authorities under the provisions of the Bharatiya Nyaya Sanhita (BNS) / Indian Penal Code.
9.3. Indemnity for Fraudulent Title: If a customer fraudulently sells a device belonging to another person or entity, the customer agrees to indemnify EITS in full for all financial losses, legal costs, attorney fees, and reputational damages incurred.
10.1. Product Descriptions: EITS takes diligence to describe all refurbished and pre-owned laptops, PCs, components, and displays accurately. Descriptions disclose known aesthetic grade (e.g. Like New, Good, Fair), technical specifications, and included accessories.
10.2. Pricing and Availability: All prices listed on the website are in Indian Rupees (INR) and are subject to stock availability. EITS reserves the right to cancel or rectify orders resulting from typographical pricing errors or unexpected stock shortages.
10.3. Transaction-Specific Terms: Before completing any order on the checkout page, the customer must actively confirm their acceptance of the sales terms, warranty duration, and return policy.
11.1. Testing Warranty Period: Certified used and refurbished laptops, desktops, and displays sold by EITS include a designated testing warranty (typically 1 to 3 months, or as clearly specified on the invoice and product listing).
11.2. What is Covered: The testing warranty covers inherent operational hardware failure of internal components, including motherboard malfunction, RAM fault, solid-state drive (SSD) failure, built-in display panel failure (not caused by impact), and internal charging circuitry.
11.3. What is Excluded: The warranty explicitly excludes:
11.4. Claim Procedure: Warranty claims must be presented directly at our Kamothe technical center with original GST invoice or order confirmation. EITS will, at its option, repair the unit, replace the defective component, or provide an equivalent replacement.
12.1. 48-Hour Replacement Window: If a delivered product differs materially from its online description or exhibits non-functional hardware defects not disclosed at the time of purchase, the customer must report the issue within 48 hours of delivery.
12.2. No Change-of-Mind Returns: As pre-owned and refurbished electronics are certified and priced based on unique unit condition, EITS does not accept returns or issue refunds for change of mind, subjective aesthetic preferences, or third-party software incompatibility.
12.3. Cancellation Before Dispatch: Orders may be cancelled prior to physical dispatch from our store. A full refund will be processed to the original payment method within 5 to 7 working days.
13.1. Local doorstep delivery and pickup are provided across Kamothe, Panvel, New Panvel, Kharghar, Khandeshwar, Kalamboli, and designated Navi Mumbai delivery zones.
13.2. Inspection at Handover: Customers opting for Cash on Delivery (COD) or store pickup are encouraged to inspect cosmetic condition and power-on functionality prior to completing handover.
13.3. Store pickup is available during business hours at our Sector 35 Kamothe center with zero delivery surcharge.
14.1. To the maximum extent permitted by applicable Indian law, Excellence IT Services, its proprietors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, commercial interruption, or personal inconvenience.
14.2. In all circumstances, the aggregate legal and financial liability of EITS arising under or in connection with any transaction shall be strictly capped at the total amount actually paid by or to the customer in that specific transaction.
You agree to defend, indemnify, and hold harmless Excellence IT Services and its staff from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from your violation of these Terms, false ownership declarations, inaccurate defect disclosures, or infringement of any third-party intellectual property or privacy rights.
16.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India.
16.2. Any dispute, difference, or controversy arising out of or relating to this Agreement shall first be submitted to mutual amicable discussion between the parties.
16.3. If unresolved within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the competent courts and consumer dispute fora located in Panvel / Navi Mumbai, Maharashtra, India.
EITS reserves the administrative authority to amend, modify, or update these terms, warranty standards, and supported device categories at any time. When material changes occur, renewed customer acceptance will be requested as required by law.
For questions regarding these Terms and Conditions, warranty claims, or official legal communications, please contact our store management:
EXCELLENCE IT SERVICES (EITS)
Office No 15, Chandrabhaga C H S, Plot No 14, Sector 35, Kamothe, Panvel, Navi Mumbai, Maharashtra 410209
Operating Hours: Monday – Sunday: 10:00 AM – 9:00 PM